Privacy Policy

1. Introduction

At TRINITI LASER CLINIC AND MEDI SPA LTD (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy applies to all data collected through our website, www.trinitilaser.com, and through communications including SMS and email.

2. Information We Collect

We collect the following personal data when voluntarily provided:

• Full name

• Phone number

• Email address

We also automatically collect non-personally identifiable data through tracking technologies such as cookies, Google Analytics, and Meta Pixel, including:

• IP address

• Browser type

• Pages visited

• Date and time of access

3. How We Use Your Information

Your information may be used to:

• Schedule, confirm, and remind you of appointments

• Send promotional offers, specials, and clinic updates

• Respond to your inquiries or requests

• Improve website performance and customer experience

4. SMS Communications and Consent

By providing your phone number and opting in via our online forms, you consent to receive SMS communications from us. These may include:

• Appointment confirmations and reminders

• Promotional offers

• Service-related updates

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS or contacting us directly.

Required Disclosure for A2P Compliance:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Email Communications and Consent

By submitting your email address, you agree to receive email communications from us for appointment-related purposes and promotional content. You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

6. Disclosure of Information

We do not sell or rent your personal data. Information may be shared only with the following service providers for communication and operational purposes:

• JaneApp – Appointment scheduling

• GoHighLevel – CRM and SMS communications

• MailChimp – Email marketing platform

These third parties are contractually obligated to protect your data and only use it as necessary for the services provided.

7. Your Rights

You have the right to:

• Access, review, and correct your personal information

• Withdraw your consent to communications at any time

• Request that we delete your data

To exercise any of these rights, email info@trinitilaser.com or call (604) 553-9355.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Data is securely deleted upon request or after prolonged inactivity.

9. Data Security

We take commercially reasonable measures to safeguard your data, including encryption, secure hosting environments, and access restrictions. However, no system can guarantee absolute security.

10. Cookies and Tracking Technologies

We use tracking technologies to collect anonymized data to improve your browsing experience and ad performance. These include:

• Google Analytics

• Meta Pixel

You can opt out of cookie tracking through your browser settings.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us:

TRINITI LASER CLINIC AND MEDI SPA LTD
📧 Email: info@trinitilaser.com
📞 Phone: (604) 553-9355
🏠 Address: 210 6th St, New Westminster, BC V3L 3A2